Shipping & Delivery

All the most frequently asked questions about shipping and delivery of our orders.

• Can I track my order?
• Can I track my order?
• How will my order be shipped?
• In which countries does EuroPharmacy offer its services?

• What should I do if the tracking link indicates that my order has been delivered but I haven’t received anything?
• When can I expect my order?

Can I track my order?

Yes, you can track your order. You can log in to your EuroPharmacy account and track the status of your order in the “orders” section. After your order has been shipped by the pharmacy, you will also receive an email with a tracking link that will allow you to follow your shipment.

Warning: Unfortunately, not all international postal systems use or recognize tracking codes. This does not mean that your order has not been shipped by the pharmacy.

What should I do if the tracking link indicates that my order has been delivered but I haven’t received anything?

If your order has not been delivered, we advise you to check if the sender left a message in your mailbox. If you have not received a delivery but the sender indicates that the package was delivered, we recommend that you contact the police.

Up to two weeks after the delivery date, it is possible to initiate an investigation. Please contact our customer service department to begin this process. The investigation typically takes 14 business days. While the investigation is underway, it is not possible to place a new order with the pharmacy or receive a refund.

What happens to my order if I’m not home?

Your order is (usually) delivered via a courier service with signature confirmation. You can track your package using the tracking link available in your EuroPharmacy account. If the courier attempts delivery while you are away, it is your responsibility to contact them to reschedule the delivery. If you do not contact the courier, your package will be returned to the pharmacy after a certain number of days. In this case, the pharmacy may charge you additional fees for the return of your order.

When can I expect my order?

EuroPharmacy is an online medical service and works with doctors and pharmacies.

Orders placed and paid for Monday through Friday before 9:00 AM will be sent the same day to one of the doctors working with EuroPharmacy. The doctor will carefully review your request.

Once your request is approved, the doctor writes a prescription and sends it to one of the pharmacies working with EuroPharmacy. The pharmacy then verifies the request again as an extra precaution and ships your order via your chosen delivery service. This usually takes 1 to 3 business days after payment is received. Your order will then be delivered to your home by the shipping company. This may also take a few business days.

Your health should be treated with care. Therefore, this process is conducted discreetly, and your request will be followed up and handled diligently.

How will my order be shipped?

Your order will be discreetly shipped by the pharmacy working with Fastypharma.com. The sender usually requires a signature upon delivery, but this is not always the case. Your order will be shipped in plain packaging to ensure discretion.

In which countries does Fastypharma.com offer its services?

Given the diversity of national legislation in the field of e-health, EuroPharmacy currently offers its services in the following countries: United States, Germany, England, Austria, Belgium, Denmark, Spain, France, Luxembourg, Netherlands, Poland, Portugal, Sweden, and Switzerland. This means that any major European consumer residing in one of these countries can use EuroPharmacy’s services.