Features / FAQ

All the most frequently asked questions are on our website.

• The website is not working properly. Now what?
• I am looking for a medication/product from Fastypharma.com’s partner pharmacies, but I can’t find it on the website.

• What should I do if I still have questions that I can’t find the answers to here?
• How can I be sure that the information I provide is handled privately and securely?

The website is not working properly. Now what?

The following link allows you to test your internet browser and check if it is compatible with our website: https://www.europharmacy.fr

If you continue to experience problems, please contact customer service.

What should I do if I still have questions that I can’t find the answers to here?

If you still have an unanswered question, please contact customer service. We can be reached by phone, email, and through our online chat system: contact page.

I am looking for a medication/product from Fastypharma.com’s partner pharmacies, but I can’t find it on the website.

You can search using the search function in the upper right corner of the website. You can also browse the menu on the left side of the homepage. If you cannot find the required medication/product, it is likely that the pharmacy does not stock this item. It cannot be ordered. You can, however, submit a request to customer service. We cannot guarantee, however, that it will be added to the pharmacy’s product range.

How can I be sure that the information I provide is handled privately and securely?

Discretion is very important to us, which is why we do our best to ensure the highest level of protection for your information. We use 2048-bit encryption for all communication between your browser and the Fastypharma.com system. Our servers are highly secure, and every two weeks, a specialized external security company audits the entire system and website to detect any vulnerabilities and assess our security against cyberattacks. All data you provide is used solely to provide you with the best possible service. We do not share your personal information with third parties, except for the pharmacies and doctors working with Fastypharma.com to assist you.