Ordering / FAQ

• Why do I need to provide my phone number?
• Is there a maximum order quantity?
• When can I cancel my order?
• How can I tell if the medications from the pharmacy are real?
• What brand is the medication I am receiving?

• Is it possible to get telephone assistance to place an order at the pharmacy?
• What should I do when my mailing address has changed?
• What types of medications are delivered by the pharmacies that work with EuroPharmacy?
• Are the products I ordered covered by my insurance?

Why do I need to provide my phone number?

If a problem arises with your order, with the doctor, or at the pharmacy, we need to be able to contact you. If EuroPharmacy contacts you, it will be done discreetly.

Is it possible to get telephone assistance to place an order at the pharmacy?

Yes, it is possible to place your order by phone through customer service, but for your privacy protection, you will receive an invoice to pay for your order.

Is there a maximum order quantity?

Yes, many products are subject to a maximum order quantity. This quantity depends on the type of treatment. The doctor may decide to waive the requested quantity.

What should I do when my mailing address has changed?

If you have changed your address, you can update it during the checkout process for your new order, and we will automatically use the new address. If you have any questions or need assistance, our customer service team will be happy to help you.

When can I cancel my order?

The option to cancel prescription medication orders is not always available. You can only cancel your order free of charge if it has not yet been sent to one of the participating pharmacies. If your order has been received or dispatched by the pharmacy, cancellation is no longer possible.

Orders for over-the-counter products can be cancelled up to 14 days after receipt, provided the product is still sealed and unused.

If you have any questions regarding the cancellation of your order, please contact customer service or use the “customer service” link in the order confirmation.

Please note: your order is only officially cancelled when you have received written confirmation of this from our customer service department.

Please contact customer service (via the contact page) for any questions regarding the cancellation of your order.

What types of medications are delivered by the pharmacies that work with EuroPharmacy.fr?

Pharmacies can deliver various types of medications, including over-the-counter and prescription drugs. All medications and medical products offered on the pharmacy’s website can be ordered. If you have a suggestion for a new medication, please feel free to mention it to customer service. However, we cannot guarantee that it will be added to our product range.

How can I tell if the medications from the pharmacy are real?

EuroPharmacy works exclusively with licensed pharmacies and doctors, who supply only branded medications from official manufacturers. The medications dispensed by the pharmacy come directly from the original manufacturer of the product. Occasionally, a pharmacy may have the medication in bulk packaging and will ship the ordered quantity in alternative packaging. We conduct rigorous checks to prevent counterfeit medications and to always guarantee the highest quality. If you have any doubts, please do not hesitate to contact the manufacturer or Fastypharma.com. The manufacturer can verify the authenticity of the medication using the barcode. It is possible that the packaging may be of foreign origin. This does not mean there is anything unusual about the medication itself. The medications you order through Fastypharma.com are always genuine.

Are the products I ordered covered by my insurance?

Orders delivered by Fastypharma.com’s partner pharmacies are generally not reimbursed by insurance companies because EuroPharmacy does not provide a specific invoice for this purpose. This is because Fastypharma.com is solely an online medical information service and only provides information on health, symptoms, their treatment, and related products. Fastypharma.com can facilitate online contact with specialists and/or pharmacies. For this reason, we advise you to contact your insurance provider before placing an order with Fastypharma.com to avoid any disappointment.

What brand is the medication I am receiving?

If a medication is manufactured by different companies, the brand you receive will depend on the pharmacy’s current stock. The image on the website is for illustrative purposes only. This means you will not necessarily receive the brand shown in the image. The pharmacy guarantees that you will receive a specific brand of medication only when the brand name is explicitly stated in the product description.